Terms & Conditions
📜 UltravioletK9 Terms and Conditions
Effective Date: 09/10/25
By booking a service with UltravioletK9, you agree to the following terms and conditions. These are designed to ensure clarity, fairness, and a positive experience for both you and your dog.
🐾 Services-
All training sessions are delivered by Nicole, founder of UltravioletK9.
- Services include in-person coaching, WhatsApp support, and custom resources as outlined in your chosen package.
- Training is tailored to each dog and owner, but results depend on consistent practice and follow-through.
📅 Bookings & Cancellations
- Sessions must be booked in advance and confirmed via email or WhatsApp.
- Cancellations require at least 24 hours’ notice. Late cancellations may be charged at 50% of the session fee.
- No-shows or same-day cancellations are charged in full.
- Rescheduling is subject to availability.
💬 WhatsApp Support
- WhatsApp support is available during the agreed support window (e.g., 3 days or 3 weeks).
- Nicole will respond within reasonable hours (typically 9am–6pm, Monday–Friday).
- Support includes voice notes, video feedback, and Q&A—not emergency behaviour intervention.
💸 Payment
- Payment is due before or at the time of your first session.
- Accepted methods: bank transfer, card, or other agreed options.
- Packages are non-refundable once sessions have begun.
🐶 Owner Responsibility
- You are responsible for your dog’s welfare, safety, and behaviour during and after sessions.
- Training requires your active participation and consistent practice between sessions.
- UltravioletK9 does not guarantee specific outcomes, but will provide structured guidance and support.
📷 Media & Testimonials
- With your consent, photos or videos may be used for marketing or educational purposes.
- Testimonials may be shared anonymously or with your name, depending on your preference.
🔐 Privacy
- Your personal information is handled in accordance with our Privacy Policy.
- We do not share your data with third parties for marketing purposes.
📬 Contact
If you have questions about these terms, please contact: Nicole @ UltravioletK9
📧 nicole@ultravioletk9.co.uk📍 West Lothian, Scotland