Refund Policy

💸 UltravioletK9 Refund Policy

 

Effective Date: 09/10/2025

 

At UltravioletK9, we’re committed to delivering high-quality, results-driven training. Because our services involve time, planning, and personalised support, we’ve outlined the following refund policy to ensure clarity and fairness.

 

🐾 Training Packages

 

- Training packages (such as the Polaris Package or Launch Session) are non-refundable once the first session has taken place—except where the Money-Back Guarantee applies.

- If you cancel before your first session, you may be eligible for a partial refund, minus any admin or consultation fees.

- If you choose not to complete a package after starting, no refunds will be issued for unused sessions unless the guarantee conditions are met.

 

✅ Money-Back Guarantee (Polaris Package Only)

 

We offer a 100% refund if you complete the full Polaris Package and feel it hasn’t helped you or your dog. To qualify, you must:

 

- Attend all scheduled sessions

- Complete all assigned homework between sessions

- Provide video or written evidence of your practice

- Communicate consistently via WhatsApp during your support window

- Submit your refund request within 7 days of your final session.

 

This guarantee is designed to reward effort and accountability. If you show up and do the work, we stand by the results.

 

📅 Cancellations & Rescheduling

 

- Sessions cancelled with at least 24 hours’ notice may be rescheduled at no charge.

- Same-day cancellations or no-shows are charged in full and are not eligible for refund or rescheduling.

- If UltravioletK9 needs to reschedule due to unforeseen circumstances, we’ll offer alternative dates or a full refund for that session.

 

💬 WhatsApp Support

 

- WhatsApp support is included as part of your package and begins on the agreed start date.

- Once support has started, it is considered delivered and is non-refundable, even if unused.

 

📬 How to Request a Refund

 

To request a refund (where applicable), please contact Nicole at:📧 nicole@ultraviolet.co.uk Include your name, booking details, and reason for the request. We aim to respond within 3 working days.